Privacy Policy
Last updated: 19 July 2026
Energy Sorted respects your privacy and is committed to handling your personal information fairly, lawfully and transparently.
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how long we keep it, and the rights available to you.
Who we are
Energy Sorted is the trading name used to operate this website. For the personal information collected through this website, Energy Sorted is normally the data controller.
Registered office: 91 Maes Pedr, Carmarthen, Carmarthenshire, SA31 3BW.
You can contact us about privacy at:
Email: rogerwyndavies@gmail.com
Post: 91 Maes Pedr, Carmarthen, Carmarthenshire, SA31 3BW
ICO registration number: TBC.
What Energy Sorted does
Energy Sorted operates a solar quote-request and introduction service. We help homeowners provide information about their property and energy requirements so that they can request a personalised solar or solar-and-battery quote from a selected installation provider.
Energy Sorted is not a government body, grant provider, energy supplier or solar installer. Unless expressly stated otherwise, any installation, survey, product recommendation, finance arrangement or contract is provided by the installer or supplier identified to you.
Information we may collect
- Your name
- Email address
- Telephone number
- Postcode and address
- Whether you own or are purchasing the property
- Property type and relevant roof information
- Electricity use, electricity costs or tariff information
- Interest in solar panels, battery storage or related services
- Answers submitted through the quote questionnaire
- Details of your enquiry and communications with us
- The date, time and source of your enquiry
- Advertising campaign and referral information
- IP address, device type, browser type and basic technical information
- Cookie and consent preferences
- Records showing when and how you submitted a request or marketing preference
Please do not submit sensitive personal information through the quote form unless we specifically ask for it and explain why it is needed.
How we collect information
- Directly from you when you complete a form, contact us or request a quote
- Automatically through essential website technologies
- Through analytics or advertising technologies when you have provided the required consent
- From the selected installer where necessary to manage or verify your enquiry
- From advertising platforms where you submit a lead form directly through that platform
How and why we use your information
| Purpose | Information used | Lawful basis |
|---|---|---|
| To process the solar quote request you asked us to arrange. | Contact details, postcode, property information, energy information and questionnaire answers. | Taking steps at your request to provide the quote-request service and our legitimate interests in operating that service. |
| To share your enquiry with the installer identified to you so that it can assess the property, prepare a quote and contact you about the requested service. | The information reasonably needed to assess and respond to your enquiry. | Taking steps at your request to provide the quote-request service. |
| To contact you about the progress of the quote you requested, clarify information or provide service-related messages. | Contact details and enquiry information. | Providing the service you requested and our legitimate interests in managing enquiries. |
| To keep the website secure, prevent abuse, diagnose faults and maintain records. | Technical, device, security and activity information. | Our legitimate interests in protecting the website, our users and our business. |
| To measure website and advertising performance. | Cookie identifiers, device information, website activity and campaign information. | Consent where consent is legally required. |
| To send optional promotional email, SMS or telephone marketing. | Name, contact details, interests and consent record. | Consent, or another lawful basis only where the law clearly permits it. |
| To meet legal, regulatory, tax, accounting or dispute-resolution obligations. | Relevant enquiry, transaction, consent and communication records. | Legal obligation or our legitimate interests in establishing, exercising or defending legal rights. |
Sharing your information
To provide the quote-request service, we may share relevant information with:
- USOLAR LTD, trading as USOLAR LTD, so it can assess and respond to the quote request you asked us to arrange
- Website hosting, form, CRM and email service providers acting on our instructions (currently Lovable for hosting and forms, and Google for email)
- Analytics and advertising providers when the required consent has been obtained (Google Analytics, Google Ads, Meta)
- Professional advisers, insurers, auditors and legal representatives
- Regulators, courts, law-enforcement bodies or public authorities where legally required
- A purchaser or successor organisation if our business or relevant assets are sold or reorganised
USOLAR LTD may act as a separate data controller after receiving your information. Its handling of your information will also be governed by its own privacy policy.
Read USOLAR LTD’s Privacy Policy
We do not sell personal information as an unrelated data list.
Quote-related contact
When you request a quote, Energy Sorted and the installer identified to you may contact you by telephone, email or SMS for the purpose of responding to that request. These service-related communications are separate from consent to receive unrelated or ongoing promotional marketing.
Marketing
We will only send optional promotional communications where we have an appropriate lawful basis. Where we rely on consent:
- The choice will be optional
- Boxes will not be pre-ticked
- Consent will be separated by communication channel
- Refusing marketing will not prevent someone from requesting a solar quote
- Consent can be withdrawn at any time
- Every promotional email or SMS will contain an appropriate opt-out method
To opt out, use the unsubscribe method in the message or contact rogerwyndavies@gmail.com. We may keep a minimal suppression record so that we can respect an opt-out request.
Cookies, analytics and advertising
We use essential technologies to operate the website.
With your permission, we may also use analytics and advertising technologies provided by organisations such as Google and Meta to understand how visitors use the website, measure advertising performance, attribute quote requests to advertising campaigns, improve website and advertising relevance, and build or use advertising audiences where permitted.
Non-essential technologies will be controlled through the website’s cookie-consent system. More information is available in our Cookie Policy.
International transfers
Some technology suppliers may process information outside the United Kingdom. Where personal information is transferred internationally, we will use a lawful transfer mechanism and appropriate safeguards where required. You can contact rogerwyndavies@gmail.com for more information about the safeguards relevant to your information.
How long we keep information
- Quote enquiries: 24 months after the last meaningful activity
- Marketing records: while you remain subscribed, followed by a minimal suppression record where needed
- Consent records: 24 months
- Cookie preference records: 7 days
- Security and technical logs: up to 12 months
- Records required for legal, accounting or dispute purposes: for the applicable legal period
We may keep information for longer where required by law, to investigate fraud or security incidents, or to establish, exercise or defend legal claims.
Security
We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No internet-based service is completely secure. Visitors should avoid submitting information that is not requested by the quote form.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for access to your personal information
- Ask us to correct inaccurate information
- Ask us to delete information
- Ask us to restrict how information is used
- Object to certain uses of information
- Receive certain information in a portable format
- Withdraw consent at any time where consent is the lawful basis
- Object to direct marketing at any time
- Complain to the Information Commissioner’s Office
To exercise a right, email rogerwyndavies@gmail.com. We may need to confirm your identity before completing a request.
Complaints
Please contact us first if you have concerns about how we use your information. You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
Visit the Information Commissioner’s Office website
Children
The quote service is intended for people aged 18 or over. We do not knowingly invite children to submit quote requests.
Automated decision-making
We do not make decisions about you based solely on automated processing where those decisions produce legal or similarly significant effects.
Changes to this policy
We may update this Privacy Policy when our services, suppliers or legal obligations change. The current version will always appear on this page with its most recent update date.
Contact
Privacy email: rogerwyndavies@gmail.com
General email: rogerwyndavies@gmail.com
Post: 91 Maes Pedr, Carmarthen, Carmarthenshire, SA31 3BW